PHH Mortgage Corporation, a subsidiary of PHH Corporation, originates, processes, and services residential mortgage loans while offering a range of other services including correspondent lending, private label solutions, loan subservicing, and relocation services.
Headquartered in Mount Laurel, New Jersey, the company maintains offices at several locations including Dallas, Houston, Los Angeles, Boston and Orlando.
Recently, PHH is reported to have lost a subservicing contract with HSBC, forcing it to lay off several employees and stop doing business at its Amherst office. As a result, it expects to consolidate all of its mortgage origination work in Jacksonville.
PHH Mortgage Payment
Many big and small banks and credit unions outsource loan processing and servicing to PHH, making it one of the largest servicers of home loans in the country.
Moreover, it is common for a lender or a loan originator to sell loans to a mortgage servicer. If PHH happens to own your loan, then you need to send payments to this company instead of the lender that originated your loan.
You can pay your mortgages either by phone or online. To pay by phone, you can call 1-877-729-3273 for a quick one-time payment through Western Union Speed Pay. To use online payment options, you should visit mortgagequestions.com, the online mortgage service center for PHH.
You must have correct login details to enter mortgagequestions.com, which is a website to access PHH Mortgage service center online. You need to sign up before you can log in to your account and view details on payment history, escrow, interest and taxes, and PMI.
You can also set up auto pay to allow the service center to deduct the amount of your monthly payment automatically from a checking or savings account.
If you want to pay off early or make extra payments, you need to contact the mortgage servicing department for a payoff quote. You can ask anything about your existing mortgage, including mortgage payoff, by calling the phone number 800-449-8767.
You can call the same number for any servicing-related issues, including problems with mortgagequestions.com login page.
If you are a new client, you can call (800)210-8849 for queries related to application.
For questions relating to your current mortgage, you can contact PHH customer service department by phone, email or mail. The phone number to call is (800)297-9973 and the email ID to use for consumer complaints is firstname.lastname@example.org.
The following is the mailing address to send your queries or complaints by post.
P.O. Box 5452
New Jersey 08054-5452
If you are not satisfied with the response of PHH mortgage customer service department, you can contact an escalation specialist by dialing (866)747-3927 between 8:30 a.m. and 5:00 p.m. ET.
The following is the address of its Florida office.
5201 Gate Parkway