Bank of America has its own loan servicing division, which can easily be accessed by dialing 1.800.669.6607. This phone line is open from Monday through Friday between 7 a.m. and 7 p.m. local time. If you are a new mortgage customer, you can dial 1.800.270.5746 for information pertaining to your application.
Here are some of the questions that you might like to ask a Bank of America mortgage customer service representative.
How can I pay my mortgage online?
There are three ways to make monthly payments online.
- Log in to your mortgage account and click either the Bill Pay tab or Transfers tab. There is no charge to use this service and you can also automate to make recurring or one-time payments.
- You can automate monthly payments from your checking or saving s account using the bank’s PayPlan service.
- It is possible to pay from a checking or savings account that you have at any other bank. You can do so at no extra charge using the bank’s MortgagePay.
You can call 1.800.933.6262 for further assistance in online payment.
Can I obtain assistance if I am unable to make my payment?
Bank of America has several assistance programs for homeowners facing financial hardship. You may be eligible to one of these. However, if you are unable to make your payment, you can call 1.800.451.6362 Monday through Friday from 7 a.m. to 10 p.m. ET.
Is it possible to pay off early or make additional payments to the principal balance?
You can choose to pay off early, but you may have to pay a prepayment penalty depending on your individual loan terms. Call the loan servicing department customer service phone mentioned above for more information in this regard.
As for making additional payments to the principal balance, you can do so easily with online banking using your mortgage account’s Bill Pay tab. Just enter the amount of extra payment in the Memo line and click Send Memo with Payment. Moreover, it is also possible to send your extra payment by check.