BankUnited: Mortgage Payment and Customer Service

Headquartered in Miami Lakes, Florida, BankUnited continues to exist despite Chapter 11 bankruptcy filed by its former holding company, BankUnited Financial Corporation, in 2008.

The seizure of the bank by FDIC and subsequent transfer to a new holding company, BankUnited, Inc., was regarded as one of the largest bank failures in recent time.

Founded in 1984, BankUnited emerged as a specialist in nonresident alien mortgages for foreigners wishing to buy Florida real estate. With a strong base in Florida, the bank has recently acquired Herald National Bank to expand into New York as well.

Today, the bank has more than 90 branches across the two states.

Applicants may find a range of borrowing options, including fixed-rate and adjustable-rate mortgages, FHA loans and first-time homebuyer programs. Just give a call at 1-866-635-0739 to get started.

Won’t it be a good idea to ascertain if you can actually afford to pay mortgages? Here are the five questions to ask before you prepare to call BankUnited.

BankUnited Mortgage Payment

The most convenient way to make payment is using BankUnited Customer CareNet, an online payment gateway that also allows you to access your loan account 24 hours a day, 7 days a week and to update personal information online.

You must log in at to pay mortgages. New users need to register first while existing users must provide their user name and password to sign in successfully.

To report login issues, you can call (866)731-3454 or email at You can also fax your complaints to (866)401-8239.

Existing borrowers facing financial hardships should contact the bank and seek assistance under homeowner’s assistance programs. The loss mitigation phone number is 1-866-615-0662.

The email address is

BankUnited Mortgage Customer Service

You can talk to a Client Care Center representative over phone or report your issues via email.

The customer service phone number is 1-877-779-2265, which is accessible between 7:30 am and 9:00 pm EST, Monday through Friday, and between 8:30 am and 4:30 pm EST on Saturday.

To contact the BankUnited customer service via email, you need to visit its website and send a secure email.

You can also visit a local branch to meet personally a bank representative.

The general correspondence address to send your queries and complaints is as follows. BankUnited, N.A. P.O. Box 028569 Miami, Florida 33102

Attn: Customer Service Research Department

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