CCO Mortgage – Servicing FAQs

CCO Mortgage is the servicing arm of RBS Citizens, N.A., which has become one of the top banks in the United States. The parent company is known as Citizens Financial Group, which is fully owned by the Royal Bank of Scotland plc, headquartered in Edinburgh, Scotland.

Not just the customers of RBS Citizens, but also the customers of Charter One are serviced by CCO Mortgage. This is because the former is doing business under the brand name of the latter in some states. CCO Mortgage may provide services to the borrowers of other banks also.

How can I login to access my mortgage online?

If your loan is serviced by CCO Mortgage, you need to open your account online to do transaction with the company. You must register for online access to your account, which is possible when you enter your unique User ID and Password.

What if I am having difficulty in logging in to my mortgage account?

You should call 1-800-234-6002 for the resolution of any technical issues with your online account.

What options are available for borrowers facing financial hardships?

Eligible borrowers may qualify for the government-backed Home Affordable Modification Program (HAMP) or any other similar option. If selling is the only option, then you might qualify for Home Affordable Foreclosure Alternatives (HAFA), which includes short sale and deed-in-Lieu, to prevent a foreclosure. You must contact the CCO Mortgage loss mitigation department for information on HAFA and other foreclosure prevention options.

What is the loss mitigation phone number and mailing address?

The phone number to call is 1-877-745-7366. The following is the mailing address to send your documents.

CCO Mortgage Attn: Loss Mitigation 10561 Telegraph Road

Glen Allen, VA 23060

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