Are you seeking help for a new mortgage or refinance? You can call 1-800-248-4638 Monday through Friday from 8 am to 10 pm ET and Saturday from 9 am to 7 pm ET to speak to a mortgage representative of the bank. On the other hand, if you need assistance for an existing mortgage account at Citi, you need to call 1-800-283-7918, the loan servicing customer service phone number of CitiMortgage.
How to Access CitiMortgage Customer Service by Mail?
If you want to send queries related to a new mortgage, you can use the customer service address below.
Citibank MC 2197 BSC P.O. Box 6205
Sioux Falls, SD 57117-6205
If you are an existing mortgage customer, you will have to contact the servicing division of the bank, which is CitiMortgage. Here is the mailing address of its customer service department.
CitiMortgage, Inc. P.O. Box 6243
Sioux Falls, SD 57117-6205
Who to Contact for Payment Related Issues?
You need to contact a CitiMortgage Representative as soon as possible when you feel you won’t be able to keep up with your payments. You might qualify for a homeowner assistance program run by the federal government. In the event of foreclosure, you will end losing your home as well as a major portion of your savings. So, it is only prudent to avoid that situation.
Contact CitiMortgage customer service immediately by calling the phone number 1-800-283-7918 when you foresee a financial hardship in the days to come. You may find a few options depending upon your eligibility and financial situation. These options can be classified into two groups.
- Home Retention
- Home Selling
Depending upon your typical situation, you might like to keep the home or sell it to pay your debt and become eligible for another mortgage.