CitiMortgage – Know your Mortgage Servicer

CitiMortgage exists as one of the many divisions of Citigroup, an American multinational banking and financial services company headquartered in Manhattan, New York City. Mortgages originated at Citibank, another division of Citigroup, are serviced by CitiMortgage, which can also act as a lender helping you to buy a home anywhere in the United States.

You can use online resources of CitiMortgage to prequalify before you can begin to search for a dream home. A Citi mortgage consultant will always be there to help you complete the entire process from pre-approval to closing. If you prefer, you may search across thousands of Citi branch and office locations and find a branch near your location for mortgage origination and servicing.

The benefits with CitiMortgage include SureStart Pre-approval and On-Time Closing Guarantee. The former refers to a pre-approval assistance program while the latter will make sure that your closing happens on time. Use a calculator to know how much you can afford and get started with the prequalification procedure.

Making Payments

What are the various payment options at CitiMortgage?

You can make payment online, visiting the login page of and signing in to your account using your login username and password. Alternatively, you can also send your payment by mail or drop at a nearby branch to pay in person. Moreover, you can call customer service number to know if it is possible for you to pay by phone.

What is the payment mailing address of the bank?

You can send your CitiMortgage payment by a regular mail to

CitiMortgage, Inc. PO Box 689196

Des Moines, IA 50368-9196

And by an overnight delivery to

CitiMortgage, Inc. 4740 121st Street

Urbandale, IA 50323-2402

What is the phone number to contact CitiMortgage payment center?

You can call customer service at 1-800-283-7918 for anything related to paying by mail.

How can I use CitiMortgage online payment gateway?

You can enroll to create an online profile and continue making payments conveniently, from the comfort of your home or office. You must follow guidelines to protect your account login details.

You can log in to your account anytime, from anywhere, for online bill pay and making mortgage payments online. Moreover, you can also view payment history, send a secure email and request a payoff statement online.

How can I contact Citi payoff department?

You can contact CitiMortgage payoff department by calling the phone number 1-800-283-7918. Information on how to pay off early and how to obtain a payoff statement is available online.

Moreover, you can also send your check by mail, but you need to log in to your online account for the payoff mailing address and other important information. Note that you can’t use the escrow balance toward the payoff as the escrow balance is sent to the customer’s mailing address only after payoff.

Seeking Foreclosure Assistance

What is the phone number to contact CitiMortgage loss mitigation department for help?

You can contact an experienced CitiMortgage Homeowner Support representative for loss mitigation. The phone number to contact this department is 1-866-272-4749.

How can I contact CitiMortgage foreclosure department for mortgage assistance?

If you are facing foreclosure, you can contact a representative of your mortgage servicer at 1-866-915-9417. Moreover, you can also send an email to the foreclosure department for counseling services. The email address is

Should I contact the bankruptcy department to avoid a foreclosure?

You should call the loss mitigation department at 1-866-272-4749 to consider the different options available under CitiMortgage customer hardship assistance package. You may qualify for a modification package or a refinancing option, such as streamline refinance, to avoid a foreclosure.

Even if you prefer to go the bankruptcy way, you are advised to contact an approved consumer credit counselor or bankruptcy attorney.

Is it possible to sell my home and use the proceeds to pay off in case of financial hardship?

You need to contact CitiMortgage short sale department to get your property sold at less than what you owe on the existing mortgage. Call 1-866-272-4749 if you are more than 29 days late on payment to obtain a short sale package containing various forms and documents. You need to fill out these forms and provide additional documents, such as Letter of Authorization, listing agreement, tax returns, bank statements and income sources.

Does CitiMortgage maintain an inventory of REO properties? If yes, how can I buy a Citi property?

You can search for Citi owned foreclosures or REO properties for sale online at its website To buy a bank-owned property, you need to make an offer through the listing agent.

Call the phone number of the agent for more information about the property. The listing agent will submit your offer to CitiMortgage REO department (also known as reo asset management department) for review. Call 1-800-248-4638 to finance an REO home.

Contacting CitiMortgage

What is the customer service phone number for a new mortgage or refinance?

You can call 1-800-248-4638 for different mortgage and refinance options to buy a new home that you have searched or a bank-owned property.

What is the contact number for servicing an existing mortgage account with Citi?

You can call 1-800-283-7918 to contact the mortgage servicing department of the bank.

How can I send correspondence to Citibank for new loans?

The Citibank mailing address for new loans is as follows.

Citibank MC 2197 BSC P.O. Box 6205

Sioux Falls, SD 57117-6205

How can I contact the mortgage servicing department by mail?

The CitiMortgage mailing address for existing mortgage accounts is as follows.

CitiMortgage, Inc. P.O. Box 6243

Sioux Falls, SD 57117-6243

What is CitiMortgage fax number?

You can use the payoff fax number 1-866-675-5772 to send your documents.

How can I contact CitiMortgage Insurance Department for insurance claims?

You need to contact Citi Property Damages Department at 1-866-844-2198 for insurance claim settlement. You can also use the following mailing address to send correspondence.

Property Damages Dept CitiMortgage, Inc. PO Box 8855

Springfield, OH 45501

How can I contact CitiMortgage escrow department?

You can call the customer service number 1-800-283-7918 for your escrow account disclosure statement. For written inquiries, you can send a mail to the following address.

CitiMortgage, Inc. P.O. Box 660065

Dallas, TX 75266-0065

How can I know about CitiMortgage mortgagee clause if I change my insurance company?

You can call Homeowners Insurance Center at 1-800-442-8774 or write to the following address for updated information on your servicer’s mortgagee clause.

Insurance Center CitiMortgage, Inc. PO Box 7706

Springfield, OH 45501

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