RBS Citizens, N.A. has emerged as one of the largest retail banks in the United States, consolidating its presence with the ownership of Charter One and CCO Mortgage. All these financial companies are parts of Citizens Financial Group, Inc., which is owned by the Royal Bank of Scotland, headquartered in Edinburg, Scotland.
Headquartered in Providence, Rhode Island, RBS Citizens, N.A. serves as a mortgage loan originator as well as servicer in many U.S. states, using either Citizens Bank or Charter One as its brand name. More than five million customers are availing the bank’s financial services, including its mortgage services, according to an estimate.
Types of Mortgage loans
The home loan options available with Citizens Bank (or Charter One) include the following.
Fixed Rate Mortgage
A fixed-rate mortgage is great if you are looking to a permanent residence in a location of your choice. If only you have a steady source of income, then you have probably no better choice than this. With Citizens Bank, you have certain additional benefits also, such as the guaranteed closing on a predetermined date and an interest rate reduction opportunity with automatic payment deduction. Borrowers have the following two options.
- 30-Year Fixed Rate Mortgage
- 15-Year Fixed Rate Mortgage
Adjustable Rate Mortgage
Those who have just started to earn money or have a plan to move in less than five years should consider an adjustable rate mortgage. The main advantage with such a loan type is a lower interest rate. Moreover with Citizens Bank, you can enjoy many additional benefits, such as no prepayment penalty, guaranteed closing and options to keep your monthly payment low. Here are the different variable rate mortgage options.
- 7/1 Adjustable Rate Mortgage
- 5/1 Adjustable Rate Mortgage
- 3/1 Adjustable Rate Mortgage
If you intend to buy a multi-family home or a residential unit that costs more than $417,000, then you need to take a non-conforming loan, such as a Jumbo loan. You can borrow up to $2 million with Citizens Bank. Besides, the bank can ensure competitive interest rates while offering a choice between a fixed rate and an adjustable rate. The on-time purchase closing guarantee is valid with a jumbo loan also.
Servicing of an Existing Mortgage Account
While the loan is originated at either Citizens Bank or Charter One, the servicing is likely to be provided by CCO Mortgage, a company owned by RBS Citizens, N.A. Borrowers can make payments online by logging in to their accounts, which are secured by using advanced technology.
Paying off Mortgage Faster
Citizens Bank can offer a number of options to help you pay off early. Here are some of the possibilities.
- Pay a few dollars more every month
- Make an extra payment every year
- Apply extra funds to your monthly payments
- Switch to bi-weekly mortgage payments
What is the customer service helpline for Citizens Bank mortgage servicing?
You can call 1-800-234-6002 for any issues related with a residential loan.
Citizens Bank Customer Service
A new client can call 1-888-514-2300 to seek information about mortgage loan options and also to get started with Citizens Bank mortgage application. To apply and also for pre approval, you can also log on to the website of the bank or visit a branch near your location.
You can call 1-800-922-9999 for the answers of most general questions about mortgage origination and servicing. Besides, you can also send an email or have a bank representative call you over the phone.
The phone number to contact Charter One customer service is 1-866-612-6206.