Guaranteed Rate – Mortgage Payment and Customer Service

Headquartered in Chicago, Illinois, Guaranteed Rate Inc. is regarded as one of the largest lenders in the nation, with licenses to operate in all 50 states.

The remarkable thing about the company is that it has scored a significantly high percentage in various independent customer satisfaction surveys.

Established in 2000, Guaranteed Rate has grown to have branches and offices in over 175 locations with a strong workforce of nearly 2,600 employees.

Guaranteed Rate Mortgage Payment

The company calls itself the world’s first digital mortgage company with a simple application process, competitive rate and exceptional customer service. So, from application to loan approval to closing, everything is done online at Guaranteed Rate.

As a result, you do not need to visit a physical branch or use an ordinary mailing address to make a payment or seek any other help after you have closed on a mortgage loan product here.

All you need to do is to visit the company’s website or the payment portal for online account access, payments and mortgage servicing.  You must register to access the servicing website of the company and log in to your online mortgage account.

Alternatively, borrowers can also call the phone numbers to contact its customer service department for payment assistance.

Homeowners facing foreclosure will also find resources and alternative solutions at this website. If they prefer, they can call 888-395-3997 for more information about HAFA and other payment assistance options.

Guaranteed Rate Mortgage Customer Service

The mortgage customer service phone number for existing borrowers is 866-397-7238. You can call this number Monday through Friday, from 8:30 am to 6:00 pm, CST.

The email address to contact Guaranteed Rate servicing department is

New borrowers can call 866-934-7283 to know more about the home loan products that Guaranteed Rate has to offer. The email address is

Once you have applied and the company begins to process your loan, you can dial 773-328-6467 to check the status of your application.

For general inquiries, however, one can always call 773-328-6467 and email to

The corporate headquarters address is as follows. Guaranteed Rate, Inc. 3940 N. Ravenswood,

Chicago, IL 60613

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