PrimeLending – Mortgage Payment and Customer Service

A subsidiary of PlainsCapital Bank, PrimeLending has emerged as a big home purchase lender in the nation, since its acquisition by the parent company in 1999.

The parent company, PlainsCapital Corporation, is headquartered in Dallas, with 330 locations in 42 states and a strong workforce constituting about 3,700 employees.

According to a report, PrimeLending has originated more than 50,000 loans in the year 2014 alone. The total volume of residential lending was about $3 billion in the third quarter of the same year.

Among the major types of loans available for purchase or refinance include FRMs, ARMs, FHA, Jumbo, VA and USDA.

The company also offers financial assistance for home renovation. Among the options include FHA 203K, HUD REO, EZ Conventional, Home Style, Jumbo renovation, and USDA Escrow Holdback.

PrimeLending Mortgage Payments

PrimeLending doesn’t seem to offer mortgage servicing. The borrowers need to use the resources provided by a third party company.

An existing borrower can visit to register for online payment. It is basically the process to set up user ID and password, which are what you need to log in for online account access.

For payment login issues, you can contact via email at

To find the payment mailing address, please see the “First Payment Letter” included in your closing documents.

Borrowers facing hardships can contact their servicers by phone to request for a Borrowers Response Package. The phone number for payment assistance is (877) 909-9416.

Depending on your current financial situation, you may be offered a home retention option, such as mortgage modification, forbearance, or repayment plan or a foreclosure prevention option, such as a short sale or a deed in lieu.

PrimeLending Mortgage Customer Service

The mortgage customer service phone number at PrimeLending is 1-800-317-7463. You can call this number for new loan as well as for information about an existing loan.

Moreover, it is also possible to contact the customer service department online or send a mail to the Dallas headquarters. The mailing address is as follows.

PrimeLending 18111 Preston Road, Suite 900

Dallas, TX 75252

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