Prospect Mortgage – Payment and Customer Service

Headquartered in Sherman Oaks, California, Prospect Mortgage has about $2 billion in residential lending and over $16 billion in residential servicing, making it one of the largest independent residential retail lenders in the nation.

The company, which was founded in 2007, is backed by Sterling Partners, a private equity firm with nearly $5 billion in assets and with offices in Chicago, Baltimore and Miami.

Prospect Mortgage offers an array of home loan and refinancing options throughout the nation. Among the popular mortgage options include 30-year and 15-year fixed-rate mortgages, various ARM programs, jumbo and super jumbo loans, and government loans, such as 203k and FHA loans.

Prospect Mortgage Payment

Borrowers need to pay according to their amortization schedule. It is important to pay before the last day of the grace period and avoid a possible late fee.

Troubled borrowers may find it useful to try any of the home retention options suggested by their loan servicer. These may include the following.

  • Loan Modification
  • Forbearance
  • Repayment Plan

Call (877) 909-9416 to see if you are eligible for any of the above. In case you are not eligible, you may consider a short sale or deed in lieu instead.

Please ensure you have all the relevant documents ready when you call the customer service or request for a Borrower Response Package.

To make payments, you need to register for online access of your account. You can make payment on your own or by logging in to the dedicated portal of the Prospect Mortgage servicer or you may give authorization to a third party.

You may contact the loan servicer through email for issues related to Prospect Mortgage payment. The email id is

Prospect Mortgage Customer Service

Existing customers can call 1-800-567-9634 to contact the loan servicing department of Prospect Mortgage. You can call this customer service phone number for questions regarding your loan payment.

For new borrowers, the Prospect Mortgage customer service number is 1-877-889-2878, which they can call to make general inquiries or questions regarding the process and other details of a loan program.

Borrowers can also contact Prospect Mortgage via email, providing their contact details online at their official website,

The mailing address to its corporate headquarters is as follows.

Prospect Mortgage, LLC 15301 Ventura Boulevard, Suite D-300

Sherman Oaks, CA 91403

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