SunTrust Mortgage, Payment Options, Customer Service

SunTrust mortgage can be one of the options for homebuyers in Southern states who are looking for easy application, fast approval, flexible payment and friendly customer service. The bank also has a range of payment assistance programs for troubled homeowners and is willing to work with them to prevent foreclosure. Besides, the bank also maintains an inventory of foreclosures and reo properties for sale in case you need to buy a home at a lower-than-market rate.

SunTrust Mortgage Options – An Overview

SunTrust Bank is the largest subsidiary of SunTrust Banks, Inc., an American bank-holding company headquartered in Atlanta. The bank has been in existence since 1891, maintaining US$175 billion in assets as of December 31, 2013, offering a range of banking and financing services through more than 1,500 branches and 2,250 ATMs in about a dozen Southern states.

Only those home loan seekers who reside in Alabama, Arkansas, District of Columbia, Delaware, Florida, Georgia, Maryland, Mississippi, North Carolina, Pennsylvania, South Carolina, Tennessee, Virginia and West Virginia can apply for SunTrust mortgages. The following are some of the loan programs available at SunTrust Bank.

To apply, you can call 877.907.1043, email or visit a bank branch to meet a loan officer in person. You can also apply online using the online mortgage application of the bank. An account will be set up which you can access online using your email address as you login ID and a password. Use a calculator to know how much you can afford to borrow before you fill out the application.

SunTrust Customer Service

You can contact SunTrust customer service by phone, email or ordinary mail. The phone number to talk to a bank representative is 1-800-634-7928, which remains the same when you need to use the Relay System. The mortgage mailing address for making general enquiries is as follows.

SunTrust Mortgage, Inc. Mail Code RVW 3003 PO Box 26149

Richmond, VA 23260-6149

You can write to the bank using the above mailing address or visit a brick-and-mortar branch to see a loan officer in person.

SunTrust Mortgage Payment

You can use the various online banking and other services to pay mortgages. Remember to pay before the grace period expires. It is also possible to pay off early for a quicker amortization. Further, the bank can help troubled homeowners with a variety of payment assistance options.

What are the various payment options at SunTrust Bank?

The following are the different ways of making payments if you are an existing mortgage borrower of the bank.

  • SurePay ACH Online Payment
  • ePay Electronic Bill Payment
  • SunTrust Bank Online Bill Pay
  • SpeedPay
  • S. Mail Postal Service

While the online payment options, such as SurePay, ePay and Bill Pay, are free to use, the other options may not be free. For example, you need to pay a fee for SpeedPay and bear the cost of postal stamps for making payments by mail. Moreover, you can also set up automatic payments using the free SurePay service of the bank.

What is the mailing address to send payments by mail?

The following is the SunTrust mortgage payment address.

SunTrust Mortgage, Inc. PO Box 79041

Baltimore, MD 21279-0041

How can I access mortgage information online?

You can enroll and obtain login details to use SunTrust Bank’s online banking, which is accessible 24×7. To sign up, you can click “Logon to My Account” and create your secure login username and password. If you have already signed up, you can sign in anytime from anywhere to access your mortgage loan information and do a variety of things, such as making payments and viewing or printing monthly statements.

Can I pay off early or make extra payments for a faster amortization?

You can pay off early, but a fee may be applicable to do so. You can call SunTrust mortgage payoff phone number or contact the Client Services Department at 800.634.7928 to obtain your payoff amount, which will be different from your principal balance as the interest on your loan is calculated in arrears. Moreover, you can also make extra payments to pay off faster. Just contact the Equity Accelerator department at 800.209.9700 to arrange for bi-weekly payments.

How can I contact SunTrust Insurance Dept. for insurance renewals or bills?

The insurance department can be contact by phone as well as by mail. The phone number is 866.515.2139 and the mailing address is as follows.

SunTrust Mortgage, Inc. ISAOA/ATIMA P.O. Box 47047

Atlanta, GA 30362

What are the payment assistance options at SunTrust Bank?

You should call the Collections Department at 800.443.1032 if you are facing trouble in making payments. To discuss payment assistance, you need to contact a Home Preservation Specialist of the bank at 855.223.4680.

You may be offered a suitable option depending upon your capacity to pay off the debt. If you want to keep your home, you may qualify for a refinancing or mortgage modification option. On the other hand, if you are not able to repay the loan, you be offered a short sale package to avoid foreclosure.

SunTrust Mortgage Foreclosures

SunTrust Bank can foreclose on a property that has a lien and the owner has failed to pay off the loan. Some of these foreclosed homes become a part of the bank-owned properties that SunTrust is entitled to sell in the open market, attracting buyers who are looking for an affordable home with easy finance.

You need to contact the SunTrust REO department for information about such foreclosures. Search online at its website for REO properties in your neighborhood and call its mortgage specialist for preapproval. The phone number to explore your options and get pre-qualified is 800.330.4684.

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