Franklin American Mortgage Company (FAMC) offers a host of residential mortgages across the nation. Among the mortgage products include fixed-rate loan, ARM, conventional and jumbo loan. Besides, it also offers several government loans backed by organizations like FHA, VA and USDA.
FAMC is a full-service mortgage banker operating with three separate divisions – retail, wholesale and correspondent. For its lending partners, it offers a range of programs, including Extended Interest Rate Protection Program, Rate Reservation and State Housing Programs.
Besides, if offers tools, such as product and price finder, pipeline management, reports, online guidelines, pricing engine, quoting, and online forums for support. The company even claims to provide unparalleled customer service and process loans from application to closing as quickly as possible.
Franklin American Mortgage Payment
FAMC originates as well as services a mortgage loan. Its loan servicing department can be contacted at 866.510.8930 for any loan related questions. The email ID to contact this department is paymentservicing@franklinamerican.com. You can also call 877.883.1073 for issues related to your mortgage loan or payment. This phone number can also be used when you are experiencing mortgage login issues with the FAMC website.
To pay online, you must log in to your account at famchomeloan.loanadministration.com with the User ID and Password that you set up during registration. If you are having problems logging on to the website, you can send email at customerservice@loanadministration.com also. Making online payment to your mortgages can be the safest option and certainly the easiest and most convenient as well.
FAMC Customer Service
Franklin America Mortgage Company has separate customer service departments for its borrowers and lending partners. The customer service phone number for existing borrowers, as mentioned above, is 1-877-883-1073. Another phone number to contact the loan servicing department is 866-510-8930. For technical support, one can dial the phone number 877-562-6118.
The department of Retail Sales that deals with correspondent lenders and wholesale brokers can be contacted at 800-295-1020. This phone number is for lenders based in Tennessee. The lenders in Texas can dial 877-496-1900 between 8:00 am and 5:00 pm CST, Monday through Friday, to contact the regional office of retail sales.
The mailing address of FAMC corporate office is as follows.
501 Corporate Centre Dr. Suite 400 Franklin, TN 37067
Phone: 615-778-1000